The standard warranty on the SolarNow’s Products is five (5) years. That means that SolarNow shall repair or replace malfunctioning parts at no costs during five (5) years after installation of the Products. This includes the power station, the wiring, switches, charge controller and all installation materials. The warranty for the solar panels shall however be twenty (20) years. The warranty for electrical appliances (e.g. radio, USB hub, lights, television, fridge, flat iron, decoder, inverter, etc.) and batteries shall be limited to one (1) year. Solar minikits have 2 years warranty.
The following situations will result in loss of the Client’s warranty:
- Failure by the Client to adhere to instructions given during the user training or in writing. This explicitly includes
damage to the battery as a result of overuse by the Client;
- The Client modifies the system (moving, replacements or additions with non SolarNow components); or
- Breakage or loss of Products due to external causes, including theft, accidents or natural disasters.