You manage a portfolio of clients for a branch, several branches or specific client profiles ensuring our services are delivered to protect the client from financial issues, incorrect products or bad services, maintaining a healthy credit portfolio supporting in creating happy clients and in financially sustainable SolarNow.
You are someone who cares deeply about improving livelihoods in Africa, but you bring more than passion to the role: you have the grit and resilience to make change happen. You are excited about understanding this nascent industry, the SolarNow products, its unique value proposition and the difference they make. You are a sales and marketing champion with a proven track record in selling asset and also credit portfolio monitoring. You love enabling the society around you by providing services and products that have an impact in the community. You are a self-starter, can work with minimal supervision. You do not compromise on quality and expect the very best of yourself and others around you. You are creative and are able to ask the right questions, leading to deep understanding of SolarNow’s potential clients.
About the position
Reports to: Credit Manager
Suggested start date: 1 st April 2020
Vacancies : 2 position
What are your responsibilities
Delivering a Client Centric Service
Follow company policies to protect clients from over-finance, incorrect sizing and service cases by assessing, monitoring and visiting clients to ensure easy repayments for the client, highlighting cases of negligence.
Maintain awareness of client portfolio – confirm issue with the client (by verification of CSO visits), enabling insights for delayed payment to prevent future default and protect client from potential repossessions.
Maintaining a Healthy Portfolio
Ensure all documentation is provided by clients and reviewed appropriately for correct assessments, with verbal and physical verification after installation.
Ensure that repayment is made, working with all CSOs, Clients and Service officers; protecting clients from losing their systems to repossession, mainly due to preventive measures including verification of resolution for service cases. In cases delaying more than 30 days you actively visit to take action on the client not paying through recovery.
[Officer and Senior Officer – actively support Junior Officers to understand the requirements of assessment, monitoring and verification of clients.]
What are your duties?
Before the installation (Awareness, Selection, and Acquisition):
You do a good credit assessment ensuring that it is within policy and both client and company are protected from loss or fraud. You ensure the client understands the process and support in ensuring smooth working of the process
After the installation (Monitoring, Service, Upgrade, Referral):
Ensure clients do timely payments through calls and /or physical visits
You support the client when there is a technical problem through ensuring reporting of the problem and updates on progress.
When the client cannot or has not paid the installment on time, you find out what caused the delinquency and what can be done to help the client. You proactively share findings and solutions with peers and company.
You confirm if and when the client is ready to upgrade and support clients through the upgrade process
A specialist team has the resources and time to handle cases that are potentially hard to solve. Taking into account personal safety and with an extra set of mandates, the Recovery team solves cases with clients and provides feedback internally for process improvements. In worst cases, when the team has prepared a legal case against a client or other party, they hand this over to the Legal Team.
Recovery aims to limit write off by offering good solutions and support to clients and branches where the relationship is degrading.
How do we expect you to work?
Communication – Strong communicator of SolarNow vision to potential clients, clear and consistent communications to clients to ensure happy clients
Problem Solving/Adaptability – Identify the most appropriate solution for different clients. You find the root cause of a clients issue, execute an appropriate solution and mitigate to prevent the issue again.
Self Management – Work smart to actively assess new clients and support current clients. . Pursue opportunities to learn from your supervisor, from your colleagues, from trainings to grow your skills
Teamwork – You are part of a team at HQ and supporting a branch team. You are part of the SolarNow family. We expect a positive attitude, and a contribution to the team.
Suitable candidates should send their Application letters, CVs and copies of their academic documents to firstname.lastname@example.org not later than 13th March 2020. Use the title of the job you are applying for as the subject line. Shortlisting will be as and when the applications are received.
Release date: 3rd March, 2020
Title position : Credit Officer
Closing date : 13th March 2020
Contact : Human Resources