PRODUCT INFORMATION

How long has SolarNow been in operation, and which countries do you serve?

SolarNow was founded in 2011 with operations in Uganda and Kenya. We are dedicated to becoming East Africa’s top provider of high-quality solar energy solutions.

 

Where are SolarNow's products from?

SolarNow’s technology is Dutch designed and developed and manufactured in China. Like Adidas, Samsung and Apple we source our physical products in China to deliver an affordable product, without compromising on quality.

I heard SolarNow offers a 5 year free service period. What does that mean?

SolarNow shall provide the Client with two (2) years of free service from purchase. During this period, the Client is entitled to approach SolarNow’s Service Team, and SolarNow shall visit the Client to analyze and fix the problem without charging labor and transportation costs.

How long do the batteries last?

All our batteries are sold with a one-year warranty; however, the batteries have a much longer lifetime of up to 4 years when the system is used as guided by our engineers during installation.

If I have a service issue, how long does it take to solve my problem?

Service cases are dealt with within 14 days, extending to 28 if the product must be returned to HQ for component replacement.

PAYMENT INFORMATION

How can I pay?

SolarNow does not accept cash. Clients must pay through the options provided in the sale documentation.

What if I can't pay my monthly installment?

The Client is requested to contact SolarNow as soon as possible in the event that the Client anticipates or experiences a financial hardship. SolarNow shall take all reasonable measures to re-schedule payments and enable the Client to keep the Products. Note that rescheduling may result in extra costs.

What credit options are available?

SolarNow is proud to provide a range of financing options to our clients. In exceptional cases, Clients can pay in monthly installments for up to 6 months with a 50% deposit. Don’t hesitate to get in touch with a member of the SolarNow team to discuss a financing option that works best for you.

What are the warranty periods on SolarNow products?

The standard warranty on SolarNow’s Products is two (2) years. SolarNow shall repair or replace malfunctioning parts at no cost for two (2) years after installing the Products. This includes the power station, wiring, switches, charge controller, and installation materials. However, the warranty for the
solar panels shall be twenty (5) years. The warranty on batteries shall be limited to one (1) year.
The following situations will result in the loss of the Client’s warranty:
Failure by the Client to adhere to instructions given during the user training or writing. This explicitly includes damage to the battery as a result of overuse by the Client;
The Client modifies the system (moving, replacing, or adding non SolarNow components); or
Breakage or loss of products due to external causes, including theft, accidents, or natural disasters.

Do you install and deliver the systems for free?

With the payment of labour & transport fees, SolarNow shall deliver and install your solar system at no additional cost within fourteen (14) days after receipt of the cash or deposit payment. Any foreseeable delays in the delivery or installation of your solar system shall be communicated to you.